Satisfaction Guaranteed or your money back!

It can be difficult to make a purchase without seeing and trying something before you buy. If you haven't already, check out the Photo Gallery. We know that there is simply no other product on the market that can solve your soft toy problem like THE ZOO can!

To help you buy with confidence, you can return THE ZOO within 45 days of the date of purchase, in its original packaging, and receive a full refund. We have the right to refuse damaged or spoiled returns, and we cannot cover the cost of return shipping.

Please email us before organising a return: